When Mr. Schulze went to a Comcast store to activate the modem he learned that the modem he had purchased was used, and had already been registered for another user’s account. The Comcast representative told Mr. Schulze that because the serial number and MAC number for the modem were registered to another user, it could not be activated for Mr. Schulze and he could not use it. The Comcast representative further explained that this was a common phenomenon with Motorola modems marketed for Comcast Xfinity internet service.
Reasons I Believe This Lawsuit Will Not Favor The Plaintiff
Firstly, Zoom has been in court before with Comcast. Zoom has claimed that Comcast has intentionally told customers that certain modems could no be activated. Comcast does this to trick customers into leasing a modem from them on a monthly basis.
Secondly, who is to say the Best Buy didn't repackage the modem after it was returned and try to resell it as new.
I'm not accusing anyone of wrong doing. There is just too many variables. The proof is not there to say Zoom is at fault.
Please feel free to leave comments below. You can defend either side.